Basic knowledge, features and options

You can pay the net pay to employees with a bank ABA file, alternatively CloudPayroll can pay the employees with our 2-day direct debit method or same day payment after bank approval of a Transaction Negotiable Authority (TNA) or bank guarantee.

Yes, CloudPayroll is very flexible. It caters for multiple pay cycles including weekly, fortnightly, bi-monthly, 4 weekly, monthly and multiples of these cycles. Group reporting is available, which also includes Payroll Tax reporting.

Yes, it’s easy to stay compliant with CloudPayroll as we can include the payment of PAYG with your bank ABA file when paying employees.

Yes, CloudPayroll is scalable to enterprises, large companies, and multiple organisations, with additional reporting, custom fields, and user access. Contact sales@cloudpayroll.com.au about your payroll needs and for pricing.

CloudPayroll need your organisation’s name, ABN, address, BSB/Account number and nominated default super fund (if you want CloudPayroll to manage super payments) to set up your organisation page. You then need to accept the contract online and sign a direct debit form. CloudPayroll then upload the direct debit form and execute contract ready for you to process first pay run.

CloudPayroll suits businesses of all sizes. From small with one employee to Enterprise with several hundred employees. Our payroll solution is widely used by many industries, groups and franchises.

Clients enjoy an easy onboarding process with thorough training from our Implementation Team. Our friendly and knowledgeable local Support Team provide free ongoing support via phone and email for premium and enterprise clients.

We also provide online help documents, we constantly review and update our software to ensure we incorporate any changes to legislation, statutory holidays, or other issues.

Yes. All our plans are fully compliant with ATO requirements, including Single Touch Payroll (STP). Your payroll data is securely submitted to the ATO in real-time. We regularly update our platform to align with the latest ATO rules and tax tables. You won’t need to worry about missing critical updates – compliance is built in and automatic.

Absolutely. Our platform supports payroll for multiple businesses under a single login, perfect for accountants, bookkeepers, or group operators.

Yes. We support group login, multi-entity structures, and high-volume payroll needs. Our platform is built to scale, making it easy to manage multiple brands, locations, or business units from one secure dashboard.

Yes. You can process payroll with a WPN or Australian Business Number (ABN) and report STP Phase 2.

Yes, use cost centre splits and time coding to track pay, leave, and super by role, team, client, or site. This makes it easy to manage internal budgeting and reporting, especially for businesses with multiple projects or departments.

Employees can record their time worked in our electronic timesheets (Timelogs). CloudPayroll can also accommodate paper timesheets which can be entered into a pay run or uploaded via a spreadsheet template provided.

Yes, defined work patterns are used in CloudPayroll to specify what hours and days an employee works. When requesting leave and the defined work pattern has been set the system will determine whether the day is normally worked and will default to the normal hours worked in that day. A work pattern can be a set shift for a week or rotating shift patterns. For example, week 1 working Monday, Wednesday and Friday and week 2 working Tuesday and Thursday.

Yes, CloudPayroll works closely with a wide range of time, attendance, and rostering interface applications. View the complete list here.

Yes, there are various ways to record and pay parental leave in CloudPayroll depending on your businesses requirements.

Administering leave is quick and easy with CloudPayroll. You specify an employee’s entitlement when they are first set up in line with their Employee Agreement. Our payroll solution can cater to many different and complex leave requirements. You’ll be able to manage your employees’ leave balances with our wide range of leave reports. When leave is recorded, the system automatically processes and updates their balances.

Premium and Enterprise client’s employees can securely log in to their Employee Kiosk to view their leave balance, leave calendar, calculate projected leave for a future date and apply for leave.

You can set up a variety of HR reports and custom fields, such as training, performance reviews, certificates, and licence expiries.

You can securely and conveniently upload, store and access employee HR documents. For example, you could store employment agreements, qualification details, doctor’s certificates within an employee's file, all at no extra cost.

Our comprehensive report suite provides you with 50+ reports including financial, HR, leave, tax, history, and payroll reports. You can choose between viewing reports online or downloading them in a choice of formats.

Email us at mobile@cloudpayroll.com.au with your feedback.

You will need to ask your employer or payroll department for a copy of your recent payslip and follow the log-in instructions within it. Unfortunately, our Support Team cannot deal directly with employees.

Provided the information you are seeking was generated within the past 12 months, then yes. Simply login as usual to the Employee Kiosk using your previous details.

Please contact your employer or payroll department. Unfortunately, our Support Team cannot deal directly with employees.

You can download the Employee Kiosk app from:

If you employer is on our Premium or Enterprise plan you will be able to see your payslip through your Employee Kiosk.

Use this link to reset your password. You will need access to your emails.

Please contact your employer or payroll department to disable 2FA on your behalf and you can then reset it yourself. Our Support Team cannot communicate directly with employees.

Yes! The app and its data are protected with two-factor authentication, encrypted data transmission, and ISO/IEC 27001:2022 certified infrastructure. Employees payroll and personal data are always handled with enterprise-grade security protocols to prevent unauthorised access.

Yes, any actions taken in the Employee Kiosk app (like submitting leave or logging hours) are reflected instantly in the payroll system.

Absolutely. You can access the same functionality via a browser on any device. Whether you prefer mobile or desktop, the Employee Kiosk experience is seamless and consistent across platforms.

Yes. Larger organisations, franchises and multi-organisations may qualify for special enterprise pricing. For further information, please email us on sales@cloudpayroll.com.au or phone on 02 9042 2689 or 03 9670 0422.

$2.20 per person per pay run, plus a $7.75 pay run charge per week excluding GST (other pay cycles are fortnightly, monthly, bi-monthly, 4-weekly). Note: implementation fees may also apply.

Contact our Sales Team for our special pricing for up to five employees being paid.

Setup fees may apply depending on your business needs and the level of migration support required. Contact us for a tailored quote.

All plans come with unlimited local phone and email support during business hours at no additional fee. You’ll also get help with onboarding, training, and ongoing queries.

Premium is a self-managed plan where you run payroll yourself. Outsourced means we do the heavy lifting, entering data, running pay cycles, and lodging STP while you stay informed and in control.

CloudPayroll introduced 2FA in 2017. It is compulsory and automatically enabled for all clients.

If you are the main user (without initials after your username) you will need to contact our Support Team who will assist you in resetting your 2FA. For all other users, contact the main user in your organisation who can disable your 2FA to allow you to reset it. Please visit our Online Help page for more information on disabling and resetting 2FA.

Yes, there are multiple levels of secure user access that can be set up. The 'Paymaster' is the main user and will have full oversight of the organisation's account in CloudPayroll. 'Enquiry Only' user can view all payroll information but cannot make changes. 'Data Entry' user can enter information only. 'Leave Approver' user can review and process pending leave requests for their team. 'Timelog' user can view and approve employees submitted Timelog entries.

CloudPayroll is proudly ISO/IEC 27001:2022 Certified which means we meet internationally recognised standards for protecting the confidential information we hold. Click here to find out more about what being ISO/IEC 27001:2022 certified means.

Click here for copy of our certificate.

Extremely. Our platform is ISO/IEC 27001:2022 certified and protected with two-factor authentication and encrypted backups. You can rest easy knowing your payroll data meets the highest international standards for information security.

Yes, CloudPayroll recognises that some people are paid based on the number of items produced, rather than an hourly wage.

Yes, Kitomba is one of our many integration partners widely used in the hair and beauty industry. We have many customers using both systems to make paying their staff quick easy.

Yes, CloudPayroll has seamless integration with Xero. Our enhanced services include generating Accounts Payable invoices called ‘Bills’ in Xero that contain your Xero accounts and your Xero tracking categories (if used). For more information on our seamless Xero integration please click here.

CloudPayroll is used with many systems in different industries. View all our integrations here.

Yes, you can. Our highly trained and knowledgeable Implementation Team will transfer your employees’ information from any other payroll system into CloudPayroll. They will also provide full training with free ongoing support via phone and email provided by our Help Team.

No, however iPayroll is CloudPayroll’s parent company developed and launched in the New Zealand market in 2001. For more information about iPayroll visit their website.

CloudPayroll allows you to set up GST registered, non-GST registered, Superannuation (if required) and PAYG (if required). You can choose whether a Remittance advice or Recipient Created Tax invoice is generated. Premium and Enterprise clients’ contractors will have access in their Employee Kiosk.

Yes. Contractors can use the app to access recipient tax invoice or remittance advice and request changes, depending on their system setup. Customise access based on role, giving contractors the visibility they need without unnecessary complexity.

Yes. You can issue remittance advice or a Recipient Created Tax Invoice (RCTI) and report TPAR when needed. It’s a simple way to manage both employee and contractor payments in one place.