Basic knowledge, features and options

Yes, visit our STP page find out more.

Clients enjoy an easy onboarding process with thorough training from our Implementation Team. Our friendly and knowledgeable Support Team provide free ongoing support via phone and email for premium and enterprise clients.

We also provide online help documents, we constantly review and update our software to ensure we incorporate any changes to legislation, statutory holidays, or other issues.

You can pay the net pay to employees with a bank ABA file, alternatively CloudPayroll can pay the employees with our 2-day direct debit method or same day payment after bank approval of a Transaction Negotiable Authority (TNA) or bank guarantee.

Yes, CloudPayroll is very flexible. It caters for multiple pay cycles including weekly, fortnightly, bi-monthly, 4 weekly, monthly and multiples of these cycles. Group reporting is available, which also includes Payroll Tax reporting.

Yes, it’s easy to stay compliant with CloudPayroll as we can include the payment of PAYG with your bank ABA file when paying employees.

Yes, CloudPayroll is scalable to enterprises, large companies, and multiple organisations, with additional reporting, custom fields, and user access. Contact sales@cloudpayroll.com.au about your payroll needs and for pricing.

CloudPayroll need your organisation’s name, ABN, address, BSB/Account number and nominated default super fund (if you want CloudPayroll to manage super payments) to set up your organisation page. You then need to accept the contract online and sign a direct debit form. CloudPayroll then upload the direct debit form and execute contract ready for you to process first pay run.

CloudPayroll suits businesses of all sizes. From small with one employee to Enterprise with several hundred employees. Our payroll solution is widely used by many industries, groups and franchises.

Employees can record their time worked in our electronic timesheets (Timelogs). CloudPayroll can also accommodate paper timesheets which can be entered into a pay run or uploaded via a spreadsheet template provided.

Yes, defined work patterns are used in CloudPayroll to specify what hours and days an employee works. When requesting leave and the defined work pattern has been set the system will determine whether the day is normally worked and will default to the normal hours worked in that day. A work pattern can be a set shift for a week or rotating shift patterns. For example, week 1 working Monday, Wednesday and Friday and week 2 working Tuesday and Thursday.

Yes, CloudPayroll works closely with a wide range of time, attendance, and rostering interface applications. View the complete list here.

Yes, there are various ways to record and pay parental leave in CloudPayroll depending on your businesses requirements.

Administering leave is quick and easy with CloudPayroll. You specify an employee’s entitlement when they are first set up in line with their Employee Agreement. Our payroll solution can cater to many different and complex leave requirements. You’ll be able to manage your employees’ leave balances with our wide range of leave reports. When leave is recorded, the system automatically processes and updates their balances.

Premium and Enterprise client’s employees can securely log in to their Employee Kiosk to view their leave balance, leave calendar, calculate projected leave for a future date and apply for leave.

You can set up a variety of HR reports and custom fields, such as training, performance reviews, certificates, and licence expiries.

You can securely and conveniently upload, store and access employee HR documents. For example, you could store employment agreements, qualification details, doctor’s certificates within an employee's file, all at no extra cost.

Our comprehensive report suite provides you with 50+ reports including financial, HR, leave, tax, history, and payroll reports. You can choose between viewing reports online or downloading them in a choice of formats.

Email us at mobile@cloudpayroll.com.au with your feedback.

You will need to ask your employer or payroll department for a copy of your recent payslip and follow the log-in instructions within it. Unfortunately, our Support Team cannot deal directly with employees.

Provided the information you are seeking was generated within the past 12 months, then yes. Simply login as usual to the Employee Kiosk using your previous details.

Please contact your employer or payroll department. Unfortunately, our Support Team cannot deal directly with employees.

You can download the Employee Kiosk app from:

If you employer is on our Premium or Enterprise plan you will be able to see your payslip through your Employee Kiosk.

Use this link to reset your password. You will need access to your emails.

Please contact your employer or payroll department to disable 2FA on your behalf and you can then reset it yourself. Our Support Team cannot communicate directly with employees.

Yes. Larger organisations, franchises and multi-organisations may qualify for special enterprise pricing. For further information, please email us on sales@cloudpayroll.com.au or phone on 02 9042 2689 or 03 9670 0422.

$2.20 per person per pay run, plus a $7.75 pay run charge per week excluding GST (other pay cycles are fortnightly, monthly, bi-monthly, 4-weekly). Note: implementation fees may also apply.

Contact our Sales Team for our special pricing for up to five employees being paid.

CloudPayroll introduced 2FA in 2017. It is compulsory and automatically enabled for all clients.

You can have every confidence in CloudPayroll’s integrity, security, and privacy. Our multiple server locations are monitored 24/7 and our system is equipped with full disaster recovery capabilities. For more information, see our Security page.

If you are the main user (without initials after your username) you will need to contact our Support Team who will assist you in resetting your 2FA. For all other users, contact the main user in your organisation who can disable your 2FA to allow you to reset it. Please visit our Online Help page for more information on disabling and resetting 2FA.

Yes, there are multiple levels of secure user access that can be set up. The 'Paymaster' is the main user and will have full oversight of the organisation's account in CloudPayroll. 'Enquiry Only' user can view all payroll information but cannot make changes. 'Data Entry' user can enter information only. 'Leave Approver' user can review and process pending leave requests for their team. 'Timelog' user can view and approve employees submitted Timelog entries.

CloudPayroll is proudly ISO/IEC 27001:2022 Certified which means we meet internationally recognised standards for protecting the confidential information we hold. Click here to find out more about what being ISO/IEC 27001:2022 certified means.

Click here for copy of our certificate.

Yes, CloudPayroll recognises that some people are paid based on the number of items produced, rather than an hourly wage.

Yes, Kitomba is one of our many integration partners widely used in the hair and beauty industry. We have many customers using both systems to make paying their staff quick easy.

Yes, CloudPayroll has seamless integration with Xero. Our enhanced services include generating Accounts Payable invoices called ‘Bills’ in Xero that contain your Xero accounts and your Xero tracking categories (if used). For more information on our seamless Xero integration please click here.

CloudPayroll is used with many systems in different industries. View all our integrations here.

Yes, you can. Our highly trained and knowledgeable Implementation Team will transfer your employees’ information from any other payroll system into CloudPayroll. They will also provide full training with free ongoing support via phone and email provided by our Help Team.

No, however iPayroll is CloudPayroll’s parent company developed and launched in the New Zealand market in 2001. For more information about iPayroll visit their website.

CloudPayroll allows you to set up GST registered, non-GST registered, Superannuation (if required) and PAYG (if required). You can choose whether a Remittance advice or Recipient Created Tax invoice is generated. Premium and Enterprise clients’ contractors will have access in their Employee Kiosk.