Two Factor Authentication in CloudPayroll

02 Dec 2019


In today's world of increasing digital crime and internet fraud, many people will be highly familiar with the importance of online security, logins, usernames and passwords.

The Australian Taxation Office (ATO) has developed ‘The Operational Framework’ which is a program in collaboration with the software industry. This will create a set of security protocols for interactions with ATO systems.

As part of this requirement, multifactor authentication (such as two factor authentication) and identity management must be applied to software programs that contain sensitive information e.g. tax file numbers, bank details etc.

CloudPayroll introduced two factor authentication (2FA) in 2017 and it compulsory for the majority of CloudPayroll users.

What is two factor authentication?

Two Factor Authentication, often referred to as two-step verification, is an extra layer of security. It requires not only a username and password, but also something that only the user has on them, i.e. a piece of information like an authentication code from another device.

How does it work?

Using a username and password, together with an authentication code, it is harder for potential hackers to gain access to personal and confidential data or identity.

Using a 2FA process can help to lower the number of cases of identity theft on the Internet, as well as phishing via email, because the access requires more than just the user’s name and password details.


As an employer or payroll administrator, if you lose your phone and need to unlink the Authenticator app to gain access to CloudPayroll without 2FA, you can contact another paymaster in your organisation or contact our helpdesk.




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