Customer Feedback

Customer's Feedback

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It was delightful to have CloudPayroll come and train me on how to use the system, I learnt a lot and it was very helpful to me when I just started my payroll position. Overall, it was very easy to understand and process the payroll, I love the payroll hours and payroll variation reports, and the ability to compare two recent payslips. Those really help reduce the potential errors.

I am happy with the support team, they have helped me add users and during setup. CloudPayroll is user friendly, easy to get hands on with payroll tasks for SMEs and provides quick responses on the help desk and is very supportive in providing trainings.

Julia Hou
First Focus, Australian wide

The implementation process was handled seamlessly. The information provided by us to CloudPayroll was inputted without any errors and in a timely manner as we launched the test pay run at year end and our comparative data matched perfectly. Processing our payroll through CloudPayroll is simple and easy. The support team are amazing and well informed. CloudPayroll provides an easy payroll platform, friendly staff and makes payroll hassle free.

Louise Harris
Countplus one, North Sydney, NSW

CloudPayroll is user friendly, self-explanatory and easy to use. It has helped us get rid of paper work, hours of manual processing and inaccuracy issues.

Apart from the cost savings, the product, the prompt customer support and knowledge of the product has made our experience a splendid one!

And our team got the knack of it within minutes!

Lily Thomson
Victorian Healthcare Association

CloudPayroll is the simplest way to pay our staff - they look after everything for us.

Steven Watts
ADP Pty Ltd, Victoria

It takes the worry out of having to deal with taxes in another country. All payrolls should be this easy, quick and user friendly. I'm really happy with it.

Denise Mitrovich
Pelikan Artline Australia Ltd, NSW

Just wanted to say a quick Thank you for all your help in the roll out of cloud payroll. It was seamless and went perfectly yesterday and the whole team is excited by it.

This was one of 3 new accounting softwares I have rolled out in the last 2 weeks and the fantastic support made my job a lot easier.

Look forward to working with you well into the future.

Beth Kelly
Finance Manager, South Australia

I really like processing our payroll with CloudPayroll, I found CloudPayroll very intuitive. The processing of payroll is very clear with 4 simple steps; it’s so easy to view all the data I need, and everything is in one place. The support team are very helpful, it is fantastic to be able to speak to someone when I need to. Every support member has been able to address and answer the questions I have had, across the whole payroll offering – their knowledge is incredible. CloudPayroll keeps abreast of all the changes in legislation across all states and regions, so we have peace of mind. Also, I’ll say it again the support team are great!

Magic Memories
Sydney, NSW

The transition from a paper system to CloudPayroll has been a much easier and efficient process than expected.

The support has also been outstanding, quick and responsive to cope with the unique complexity of Community Health EBA’s. The system is quite adaptive with extensive reporting availability which has made monthly & year end processes easier and quicker. Staff have fully embraced the system.

I have received positive feedback from many of the staff including a staff member working offsite who has said: “l will admit the new system has been more efficient for me rather than filling out manual weekly time sheets when my work and physical location did not allow for this approach to be practical and efficient, so far l think the new system has worked well”.

Linley Crum
Castlemaine District Community Health

CloudPayroll has been a great asset to our business at Coffs Harbour Support Services.

From implementation to going live, the backup team has always been readily available and extremely helpful. The processes are seamless and is exactly what we need for our business.

Ian Kirkby
Coffs Harbour Support Services, Coffs Harbour NSW

SAFE Logistics has been with CloudPayroll for almost 2 years and in that time, we have built a great working relationship with their very friendly and reliable team. No question is to hard or to simple and they are always ready to help.

They have a genuine concern for our payroll needs and have implemented processes adapted to our requirements for the transport industry.

I could not imagine having to go back to how we did payroll prior to CloudPayroll, the time that is saves our business and the reports that we can pull from their system helps with controlling wage KPI’s.

Their system is user friendly for our employees in gaining access to their payslips. I would highly recommend giving CloudPayroll a go.

Scott Grant-Woodford
SAFE Logistics, Yatala, QLD

There is no doubt that CloudPayroll is a great payroll system however the point of difference is the customer service and support. Their people are efficient, attentive and an absolute pleasure to deal with and I could not recommend them more highly.

Leeanne Ma
Rittal, Miranda, NSW

CloudPayroll is the simplest & quickest way to pay our staff - they look after everything for us including superannuation contributions. The best thing is I don't have to scan & email payslips to our staff, don't have to deal with the superannuation companies and don't have to answer leave balance queries from staff as they can check themselves.

Raman Singh
DVICE, Melbourne, Victoria

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